To all of our valued clients and patients;
We hope all of you are staying healthy and vigilant during these uncertain times of COVID-19. We are taking the health and safety of our staff, clients, and the greater community very seriously, and will be implementing necessary precautions to help ‘flatten the curve’ and slow the spread of the virus. We are committed to ensuring the health of your pets, while maintaining a safe environment for you and our team.
While we will remain OPEN at this time, in light of recent developments, and on recommendations from our both our Federal and Provincial governments, we will be implementing the following measures, effective MARCH 18, 2020:
- Limiting appointments and procedures to only those of an URGENT nature. We will be rescheduling all annual health examinations, spays and neuters, non-urgent dentals, etc.
- We will have reduced hours (please see below)
- In an effort to limit exposure between clients and staff, we kindly request that a minimum number of family members attend the clinic for appointments. If at all possible, we request that only one member of the family enter the clinic
- If you are attending the clinic for anything other than an appointment (i.e.to pick up food or a prescription), we ask that you remain in your car and call to let us know you are here. We will deliver your items and accept payment at your car.
We will continue to take the following precautions to minimize risk to our staff and the public:
- Enhanced cleaning of all surfaces including counter tops, door handles, chairs, point-of-sale devices, etc
- Frequent hand-washing and hand sanitizing
- The use of in-clinic slip leashes, rather than personal leashes
We kindly ask if you have recently been out of the country, or are feeling at all unwell, that you not enter the clinic. If your pet is sick, we are happy to meet you at your car, deliver your pet into the hospital, and conduct communication over the phone.
This situation is an extremely fluid one, with changes and new recommendations occurring daily. We will continue to rely on information from Ontario Public Health and the College of Veterinarians of Ontario.
Hours of Operation as of March 18, 2020